At Elysion, we always looking for talented, thoughtful and caring people who see service as a calling and hospitality as a career. There are endless opportunities for you to shape your career with us. Talents like you not only gain valuable work experience but also acquire a multitude of indispensable skills which can help you advance along the way. So join us now!

Front Office Department

Guest Relations Officer

Job Responsibilities

• Carry out all check in and check-out services in a professional manner;
• To support and assist all aspects of front desk operations;
• Ensure room assignment is in line with guest requests;
• Handle customer inquiries and complaints in timely and professional manner

Requirements

• Diploma holder or above in Hospitality Management or related disciplines
• Minimum 1 year of relevant working experience gained from hotel industry
• Good command of both written and spoken English, Cantonese and Mandarin
• Customer-oriented with good communications and interpersonal skills
• Knowledge of Opera System would be advantage
• Multi-taking and work as a team player
• Immediate availability is highly preferred
• Fresh graduates will also be considered
• Candidate with more experience will be considered as Senior Guest Services Officer

Guest Services Supervisor / Guest Services Manager 

Job Responsibilities

• Act as a shift leader of front desk and duty manager of the hotel;
• Supervise and ensure that all frontline staff provide quality services to hotel guests;
• Provide on the job training to Guest Services Officers and handle guest’s enquiries and complaints;
• Responsible for all daily front office activities;
• Provide check-in and check-out services for guests in a professional manner;
• Provide quality service to all guests by responding to their requests promptly, efficiently, and courteously at all time

Requirements

• Diploma holder or above in Hospitality Management or related disciplines is highly preferred
• Minimum 3-4 years experiences in the role of Front Desk Supervisor, Assistant Manager or Reception Manager
• Proactive, mature, pleasant, detail-minded, customer oriented with excellent interpersonal skill
• Good command of both spoken and written English and Chinese
• Knowledge of Opera System would be advantage
• Multi-tasking and work as a team player
• Candidate with more experience will be considered as Guest Services Manager

Apply Now