At Elysion, we always looking for talented, thoughtful and caring people who see service as a calling and hospitality as a career. There are endless opportunities for you to shape your career with us. Talents like you not only gain valuable work experience but also acquire a multitude of indispensable skills which can help you advance along the way. So join us now!
Front Office Department
Guest Relations Officer
Job Responsibilities
- Carry out all check in and check-out services in a professional manner;
- To support and assist all aspects of front desk operations;
- Ensure room assignment is in line with guest requests;
- Handle customer inquiries and complaints in timely and professional manner
Requirements
- Diploma holder or above in Hospitality Management or related disciplines
- Minimum 1 year of relevant working experience gained from hotel industry
- Good command of both written and spoken English, Cantonese and Mandarin
- Customer-oriented with good communications and interpersonal skills
- Knowledge of Opera System would be advantage
- Multi-taking and work as a team player
- Immediate availability is highly preferred
- Fresh graduates will also be considered
- Candidate with more experience will be considered as Senior Guest Services Officer
Guest Services Supervisor / Guest Services Manager
Job Responsibilities
- Act as a shift leader of front desk and duty manager of the hotel;
- Supervise and ensure that all frontline staff provide quality services to hotel guests;
- Provide on the job training to Guest Services Officers and handle guest’s enquiries and complaints;
- Responsible for all daily front office activities;
- Provide check-in and check-out services for guests in a professional manner;
- Provide quality service to all guests by responding to their requests promptly, efficiently, and courteously at all time
Requirements
- Diploma holder or above in Hospitality Management or related disciplines is highly preferred
- Minimum 3-4 years experiences in the role of Front Desk Supervisor, Assistant Manager or Reception Manager
- Proactive, mature, pleasant, detail-minded, customer oriented with excellent interpersonal skill
- Good command of both spoken and written English and Chinese
- Knowledge of Opera System would be advantage
- Multi-tasking and work as a team player
- Candidate with more experience will be considered as Guest Services Manager
Apply Now